Privacy Policy

Factlabel Inc. (“Company,” “we,” “us,” or “our”) recognizes the importance of protecting personal information and is committed to handling such information appropriately. This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website, services, inquiries, and other related communications.

1. Personal Information We Collect

We may collect the following types of personal information:

1. information relating to users of our services;
2. information submitted through contact forms, inquiries, or other communications with us, such as name, email address, company name, phone number, and inquiry details;
3. responses to surveys, questionnaires, interviews, or other research activities;
4. information relating to users of our public relations or media contact channels; and
5. technical information related to website usage, such as IP address, browser type, device information, cookies, and access logs, to the extent such information is collected through our website.

2. Method of Collection

We collect personal information by lawful and fair means.

3. Purposes of Use

We use personal information for the following purposes:

1. to provide, operate, maintain, and improve our products and services;
2. to respond to inquiries, requests, and communications;
3. to process applications, orders, and other requests relating to our products and services;
4. to provide information about events, updates, proposals, and other products or services that may be of interest;
5. to conduct surveys, research, and analysis for service improvement;
6. to ensure security, prevent fraud, abuse, or unauthorized access, and maintain the integrity of our website and services; and
7. to comply with applicable laws, regulations, and legal obligations.

4. Provision to Third Parties

We do not provide personal information to third parties except in the following cases:

1. where we have obtained the consent of the individual;
2. where disclosure is required by applicable laws or regulations;
3. where disclosure is necessary to protect the life, body, or property of an individual and it is difficult to obtain the individual’s consent;
4. where disclosure is particularly necessary for the improvement of public health or the promotion of the sound growth of children and it is difficult to obtain the individual’s consent;
5. where disclosure is necessary to cooperate with a national government agency, local government, or a party entrusted by such agency or government to carry out duties prescribed by laws or regulations, and obtaining the individual’s consent may interfere with the execution of such duties; or
6. in connection with a merger, company split, business transfer, or other succession of business involving personal information.

This does not apply where the disclosed information does not constitute personal information under applicable law.

5. Outsourcing

We may entrust the handling of personal information, in whole or in part, to third-party service providers to the extent necessary to achieve the purposes set forth in Section 3. In such cases, we will exercise necessary and appropriate supervision over such service providers.

6. Security Measures

We take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and to otherwise ensure the secure management of personal information.

7. Retention of Personal Information

We retain personal information only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law, regulation, or for legitimate business purposes such as dispute resolution or enforcement of our agreements.

8. Requests for Disclosure, Correction, Suspension of Use, and Other Rights

If an individual requests disclosure, correction, addition, deletion, suspension of use, or other handling of their personal information as permitted under applicable law, we will confirm that the request is made by the individual or their duly authorized representative and respond appropriately and without undue delay in accordance with applicable laws and regulations.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, improve user experience, analyze website usage, and enhance our services. Users may be able to control or disable cookies through their browser settings; however, doing so may affect the functionality of certain parts of the website.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time as necessary. Any revised version will be posted on our website or otherwise made available in an easily understandable manner. Unless otherwise stated, changes will become effective upon posting.

11. Contact Information

If you have any questions or requests regarding this Privacy Policy or our handling of personal information, please contact: